Q: How does Meraki licensing work?
A: Meraki devices use the Meraki cloud for centralized management and control. The Meraki cloud is licensed on a “per device, per year” basis. Each organization is licensed for a certain number of devices through a termination date.
Q: How much does an Enterprise Cloud license cost?
A: License prices vary for each product line. For example, a one year wireless license is
$150 list price and a three year switch license is $400 list price. Licenses are available
across the MR, MX and MS products for different time durations (1, 3, 5, 7 and 10 years).
Q: How do I buy an Enterprise Cloud License?
A: You can buy a license through an authorized Meraki Partner.
Q: Do I have to buy more licenses every time I buy new hardware?
A: Not necessarily. Licenses are sold separately from the hardware. For example, you could upgrade from the MR16 to the MR24 without buying new licenses. The same will apply for new products that are released in the future.
Q: Do I need to have a license for every piece of Meraki hardware?
A: Yes, every Meraki hardware component requires a cloud license to be managed. If you see a warning that says 'Your organization is in excess of its device limits' on the Meraki Dashboard, this means that you have more devices than licenses in your organization.
Q: Are there different license tiers or editions?
A: The wireless and switch lines have one tier: Enterprise. The MX line has two tiers: Enterprise and Advanced Security.
Q: How does licensing vary between different Meraki product lines, e.g., wireless, switches, and security appliances?
A: In general, all Meraki products follow the same licensing model. The primary difference between them is that with all wireless access points (MR series) the license is the same for all hardware models, whereas with the switches (MS series) and security appliance line (MX series) each hardware model has a different license. Example: the LIC-ENT-1YR (1 year enterprise MR license) applies to any of the MR access points. The LIC-MS220-24-1YR (1 year enterprise MS220-24 license) applies to the MS220-24 model. The LIC-ENT-MX60-1YR (1 year enterprise MX60 license) applies to the MX60.
Q: Can I upgrade from Enterprise to Advanced Security (MX Only)?
A: Yes you can, and it’s easy. If you have a 10 MX60 Enterprise network, simply purchase a 10 MX60 Advanced Security license and apply it to your account. Your account will be automatically upgraded and you will receive credit (in the form of extra time) for any unused portion of your enterprise license.
Q: How does support relate to licensing?
A: A Meraki license includes enterprise-class support.
Q: How does hardware warranty relate to licensing?
A: The hardware warranty is tied to the hardware unit, not the license. Hardware that has a lifetime warranty (e.g., the MR24) is warranted for the life of the hardware. Hardware with a fixed term warranty, e.g., 1 year, has a 1 year warranty regardless of the license.
Q: Can I combine two organizations with different licensing terms?
A: Yes you can. Please contact Meraki technical support for assistance.
Q: What happens if I add devices in the middle of my license term? Can I buy a pro-rated license?
A: Meraki sells 1, 3, 5, 7 and 10 year licenses, but does not sell pro-rated licenses. When you add a license to an existing account, we calculate the amount of extra time in your account and extend the renewal date for all your devices accordingly. In this way an account only has a single renewal date, avoiding the confusion associated with multiple renewal dates and co-termination.
Q: I don’t understand how the pro-ration calculation works. Please explain.
A: If you add a license to an existing network in the middle of the license period, we give you credit on your new license by extending your renewal date. Here’s an example.
Let’s say you originally purchased a 10 AP, 1 year license. 4 months into the license
term you decide to add a 6 AP, 1 year license. You have extra credit of 4*6=24 AP-
months. We automatically apply those 24 AP-months for your new 16 AP network. This
gives you an additional 24 / 16 = 1.5 months.
The diagram below illustrates this example.
Q: Show me an example of an organization’s license state.
A: The screenshot below shows a customer with all Meraki products. They have applied three different licenses on different dates for 3 different products. There is one expiration date.
Q: What happens when my license runs out?
A: You can purchase a renewal through an authorized Meraki partner. If you chose not to renew, you will no longer be able to manage your devices via the Meraki cloud, and your Meraki network devices will cease to function. This means that you will no longer be able to configure or make changes to your Meraki network equipment, and your Meraki network products will no longer allow traffic to pass to the Internet. With Systems Manager networks, you will no longer be able to enroll devices or change settings for currently enrolled devices.
Q: Will I be notified before my license expires?
A: Yes, administrators listed on the account will be sent notifications 30 days prior to account expiration outlining the steps for license extension. A further e-mail will be sent 3 days prior to account expiration. In addition, an account expiration banner will be displayed in the Meraki dashboard during this time.
Q: Will I be notified before my account is shut off if I am in excess of my device limits?
A: Yes, administrators listed on accounts that have more devices than cloud licenses will be sent notifications 30 days prior to account expiration outlining the steps for license purchase.
Q: What does it mean to be 'out of license'?
A: 'Out of license' is a term that refers to an organization that is in one of the following two states: (1) Cloud license has expired, or (2) The number of hardware devices exceeds the number of cloud licenses. If an organization is out of license it means it has been deactivated, and either license renewals or additional licenses are required for the Meraki products to function, and for these products to be manageable using the Meraki cloud.
Q: How long do I have to reactivate my account after it expires?
A: You can reactivate your account at any point in the future after it expires by adding the necessary number of valid licenses. Please note that once your account expires, your products will stop functioning.
Q: Can I purchase a new license for a used piece of hardware purchased on the secondary market?
A: Before purchasing any piece of Cisco Meraki hardware on a secondary market such as eBay, you are advised to contact Cisco Meraki support (https://meraki.cisco.com/support) to confirm that the hardware has not been reported stolen from a Cisco Meraki trial program or a bona fide purchaser. Please have the serial number of each piece of hardware available when you contact Cisco Meraki support. Cisco Meraki will not support or sell licenses for hardware units that have been reported stolen.
For more detailed information on Cisco Meraki Licensing Policy, visit http://meraki.cisco.com/support/#policies:licensing.